{"id":473,"date":"2019-10-17T16:20:18","date_gmt":"2019-10-17T16:20:18","guid":{"rendered":"https:\/\/www.qualif.dragnsurvey.com\/blog\/en\/?p=473"},"modified":"2020-11-23T14:17:56","modified_gmt":"2020-11-23T14:17:56","slug":"14-questions-to-ask-for-your-customer-satisfaction-survey","status":"publish","type":"post","link":"https:\/\/www.qualif.dragnsurvey.com\/blog\/en\/14-questions-to-ask-for-your-customer-satisfaction-survey\/","title":{"rendered":"
14 Questions To Ask For<\/span> Your Customer Satisfaction Survey<\/div>"},"content":{"rendered":"\n

Getting\nthe feedback from your customers is important. It demonstrates where you\u2019re\nsucceeding and where you\u2019re not matching customer expectations. This can be an\nimportant aspect of your business\u2019 long term success. Getting feedback is very\neasy, especially when you use an online survey to collect and analyze results.<\/p>\n\n\n\n

The\nmore data you collect on these surveys, the more action you can take on improving your business. Or, the more information\nyou can use in marketing campaigns to entice other potential customers to\nconvert.<\/p>\n\n\n\n

However, the best practices of a survey state that you should try to minimize your questions. The more queries you ask, the less people shall respond. In addition, your questions shouldn\u2019t be misleading or be so complicated that participants don\u2019t know how to answer them.<\/p>\n\n\n\n

That\nis why you\u2019ve got to carefully consider the questions you ask and the number of them in your\ncustomer satisfaction survey.<\/p>\n\n\n\n

These\nare the top questions\nthat you should ask.<\/p>\n\n\n\n

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>> Create your Online Survey<\/strong> with Drag\u2019n Survey<\/strong>, click here<\/a><\/strong><\/em><\/p>\n\n\n\n

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How They Use The Service\/Product<\/u><\/h2>\n\n\n\n

The\nfirst thing you need to establish is how the customer uses your services. This\nhelps you to determine the distressful points of\ncustomers and how they use your services\/products to deal with this. It might\nalso help you to find new ways to market your products.<\/p>\n\n\n\n

You\nshould also be looking at ways in which your product\/service doesn\u2019t help your\ncustomer and how you can make improvements to relieve those pain points.<\/p>\n\n\n\n

Some of the questions you might want to ask include<\/u>:<\/p>\n\n\n\n

1.<\/strong> How often do you use our product\/service?
2.<\/strong> Does the product help you achieve your goals?
3.<\/strong> What do you like most about our product\/service?
4.<\/strong> If you could improve something, what would it be? <\/p>\n\n\n\n

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Demographics Of The Audience<\/u><\/h2>\n\n\n\n

While\nthis is basic information, it is also vital. It tells you who is using your\nproduct\/service and other information that can help your marketing team, sales\nteam and other leaders to make important decisions. This can help marketing and sales teams to reduce costs and\nimprove conversion rates when they target those who are more likely to use your\nproduct.<\/p>\n\n\n\n

Some of the questions you might want to ask include<\/u>:<\/p>\n\n\n\n

5.<\/strong> How old are you? (You can group ages to be more polite).
6.<\/strong> Where do you live?
7.<\/strong> What is your household income? (You can again group income brackets for more privacy).
8.<\/strong> What is your employment status\/job role? <\/p>\n\n\n\n

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Satisfaction Scaling Questions<\/u><\/h2>\n\n\n\n

This\nis important because you need to determine the exact emotional state of the respondents of the survey. Are they very\nhappy or just a little happy with their brand interactions? This is the easiest\naspect of a survey\nto assess when you use a number or descriptive scale.<\/p>\n\n\n\n

You\ncan use a number scale from 1 to 10, or something similar. You can use a descriptive\nscale that includes terms like Strongly Like, Like, Strongly Dislike and\nDislike. It is best that you don\u2019t have something in\nbetween, \u2018no opinion\u2019 option. This is because\nthere tends to be data skew towards no opinion,\nand you should be aiming to get a trend to\neither like or dislike.<\/p>\n\n\n\n

A couple of example questions could include<\/u>:<\/p>\n\n\n\n

9.<\/strong> On a scale of 1-10 with 1 being strongly dissatisfied to 10 being extremely satisfied, how would you rate the [feature] of our product?
10.<\/strong> On a scale of extremely likely to extremely unlikely, would you recommend us to your friends or family? <\/p>\n\n\n\n

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Open Text Questions<\/u><\/h2>\n\n\n\n

These\nquestions allow respondents to create\ntheir own answers. They are harder to analyze but they can also be a goldmine\nin terms of data and potential insights into the thoughts of your audience. It\ncan also show you the emotional pull of customers that you might not have\nthought of. Finally, you can look at how audiences are writing and get lots of\ninformation about their demographics, education and how they look at life.<\/p>\n\n\n\n

A few examples of open text questions include<\/u>:<\/p>\n\n\n\n

11.<\/strong> In your own words, please describe your opinions of our brand.
12.<\/strong> Is there a way in which we can improve your experience when you come to our office\/shop?
13.<\/strong> What are your concerns with our product?
14.<\/strong> Is there something that our support staff can improve? <\/p>\n\n\n\n

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Conclusion<\/u><\/h2>\n\n\n\n

When\nit comes to analyzing customer satisfaction, a survey is a great way for you\nand your staff to get the data you require. The\nproblem is that you only have between five and ten questions for you to collect all the data you\nneed so they need to be carefully chosen. Above\nare 14 questions\nfor you to choose from.<\/p>\n\n\n\n

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More about surveys:<\/strong>
The Problem With Ambiguous Survey Questions, click here<\/a>
How Surveys Enhance 360 Degree Feedback, click here
<\/a>Find Out How You Can Address Your Employees\u2019 Concerns, click here<\/a>
The Role Of Surveys In Creating Benchmarks, click here<\/a>
10 Tricks For Using Surveys In Business Projects, click here<\/a>
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Read the french version<\/strong>
14 exemples de questions \u00e0 poser dans un questionnaire de satisfaction client, click here<\/a>
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Getting the feedback from your customers is important. It demonstrates where you\u2019re succeeding and where you\u2019re not matching customer expectations. This can be an important aspect of your business\u2019 long term success. Getting feedback is very easy, especially when you use an online survey to collect and analyze results. The more data you collect on… <\/p>\n

14 Questions To Ask For<\/span> Your Customer Satisfaction Survey<\/div>\n

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