{"id":534,"date":"2019-11-26T08:19:04","date_gmt":"2019-11-26T08:19:04","guid":{"rendered":"https:\/\/www.qualif.dragnsurvey.com\/blog\/en\/?p=534"},"modified":"2020-11-23T14:19:12","modified_gmt":"2020-11-23T14:19:12","slug":"how-to-deal-with-inadequate-responses","status":"publish","type":"post","link":"https:\/\/www.qualif.dragnsurvey.com\/blog\/en\/how-to-deal-with-inadequate-responses\/","title":{"rendered":"
How To Deal<\/span> With Inadequate Responses<\/div>"},"content":{"rendered":"\n

When you send out a survey, you\u2019re looking to get a set of data you\ncan use to create relevant decisions within one aspect of your business.\nHowever, there are times when you shall get\ninadequate responses from\nyour audience. This could be in two forms: too few responses, or answers that are not in keeping with the question.<\/p>\n\n\n\n

Apart from being very discouraging,\nthis is also very costly. You\u2019ll need to collect further opinions from a set of audience. This can delay projects, cost more money,\nand still not offer great results.<\/p>\n\n\n\n

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>> Create your Online Survey<\/strong> with Drag\u2019n Survey<\/strong>, click here<\/a><\/strong><\/em><\/p>\n\n\n\n

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Why Do You Get Inadequate Responses?<\/u><\/h2>\n\n\n\n

There are various\nreasons why you might get inadequate responses from a specific audience. The first is that you haven\u2019t targeted the right audience. This a simple\nmistake where you\u2019ve sometimes made a decision not to segment your audience\ninto relevant groups. So, for instance, you\u2019ve sent a feedback request survey about online\ndeliveries, but included your whole mailing list, many of which have not bought\nfrom you previously.<\/p>\n\n\n\n

Then you have the other problem that you have received\npoor answers because the audience has\nmisunderstood your question,\nfor example, asking about delivery experiences hoping to get information about\nthe quality of the packaging when delivered, and respondents refer to delivery times.<\/p>\n\n\n\n

Both of these issues\nare rather easy to solve. In fact, there is very little that you need to do in\norder to solve the problem, if you\u2019re experiencing this. And it won\u2019t cost you\nanything.<\/p>\n\n\n\n

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Segmenting Your List<\/u><\/h2>\n\n\n\n

The first thing you need to do, is make sure that you\u2019re requesting feedback from the correct people. You have to decide who has the most relevance<\/a> to your survey. You are better off sending multiple versions, with questions tailored to specific audiences than one that has multiple irrelevant questions in it.<\/p>\n\n\n\n

So, for instance, if you want people to comment on the\nquality of your online purchasing service, send requests to only those who have\nordered online. If you\u2019re looking at creating a new line of boys shoes, send\nrequests to complete a survey to those who\u2019ve bought boys shoes in the past.<\/p>\n\n\n\n

Segmenting your list into groups and sending content\nto specific groups helps to reduce abandonment, costs, and improves the quality\nof collected data.<\/p>\n\n\n\n

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Rephrase Your Questions<\/u><\/h2>\n\n\n\n

Another important aspect of your survey is formulating\nyour questions.\nThey should be clear, concise and specific to avoid confusion. So, for\ninstance, if you want to know about the quality of the packaging customers are\nreceiving but you ask the question:<\/p>\n\n\n\n

How was your delivery?<\/strong><\/em><\/p>\n\n\n\n

Then this could mean many\nthings. It could speak about the speed of the delivery, whether the courier was\nfriendly, or if the cost for delivery was acceptable. Audiences could interpret\nthis in many different ways and therefore, you\u2019ll get random, inadequate\nanswers that will disappoint you.<\/p>\n\n\n\n

Instead, you should be asking:<\/p>\n\n\n\n

In your last online order, were the products packaged safely and in a secure manner?<\/strong><\/em><\/p>\n\n\n\n

Notice that the question is very specific: \u2018safe and secure\u2019. This\nis to prevent confusion on a different level. If the query asked whether the\nproducts had been \u2018packaged nicely\u2019 then this could confuse audiences because\nthere are different standards to what is \u2018nice\u2019.<\/p>\n\n\n\n

When dealing with questions, it is best to use the acronym SMART<\/a> (Specific, Measurable, Attainable, Relevant and Timely) to determine whether the question is suitable or not. If you stick to these points, you will have a great set of questions for your audience.<\/p>\n\n\n\n

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Make Your Questions Consistently Smooth<\/u><\/h2>\n\n\n\n

Another key aspect of your survey should be to always make sure your\nquestions are smooth and have natural story\nline. Don\u2019t jump from one aspect of your\nbusiness to another. For instance, going from online ordering process, to\nquality of products, then to ease the payment\nonline is not a natural order. Instead, it should be easier\nordering online, the ease of paying online, and\nthen the quality of the products.<\/p>\n\n\n\n

You should also write longer, more detailed questions\nthat clearly set the topic and provide information describing exactly what you are looking to find. For instance, thinking about packaging\nagain you could write:<\/p>\n\n\n\n

Think back to your last order you made online. When it arrived, did it arrive packed securely to prevent damage to your products? <\/strong><\/em><\/p>\n\n\n\n

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Conclusion<\/u><\/h2>\n\n\n\n

You want a good set of data from your surveys. That is why you\nneed to formulate your questions\nso audiences don\u2019t become confused. At the same time, you need to determine who\nthe best people are to send your requests to.\nSo, if you\u2019re not getting adequate responses from your audience, then you need\nto look at how you are writing your questions and who you are sending your\nsurveys to. Just a few quick changes can improve your response rate and the\nquality of data.<\/p>\n\n\n\n

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More about surveys:<\/strong>
Why You Don\u2019t Fill Your Survey With Leading Questions, click here<\/a>
How Your Survey Can Help Trigger Profitable Revenue, click here<\/a>
How To Ask Survey Questions To Benefit As An Entrepreneur, click here<\/a>
Four Tips For Developing Meaningful Survey Questions, click here<\/a>
Entrepreneurial Best Practices For Using Surveys, click here<\/a>
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When you send out a survey, you\u2019re looking to get a set of data you can use to create relevant decisions within one aspect of your business. However, there are times when you shall get inadequate responses from your audience. This could be in two forms: too few responses, or answers that are not in… <\/p>\n

How To Deal<\/span> With Inadequate Responses<\/div>\n

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